Info - Lytham Festival

FAQS

Where?

The address of Lytham Festival is Lytham Green, Clifton Drive, Lytham St. Annes, Lancashire, FY8 5LB

When?

Wednesday 1st July, Thursday 2nd July, Friday 3rd July, Saturday 4th July, Sunday 5th July

Key Timings

General Admission, The Lounge, The Garden and Accessible gates will open at 5pm. We don’t share show times as they are always subject to change however; we expect entertainment to finish at 11pm. We would suggest arriving early to soak up the atmosphere.

Mobile & Digital Tickets

Head to our Tickets page to find out more about our Digital Tickets for 2020

Purchase Options

Tickets can be purchased online at Ticketmaster or by ringing 0844 844 0444. You can purchase tickets at Lowther Pavilion, Lowther Terrace, Lytham St. Annes, FY8 5QQ

Box Office Location & Times

The box office will be open on each show day from 2pm until 9pm. It is located next to Gate B which is opposite The Queens Pub.

Please note – times are subject to change

The Hub - Lytham Square

The Hub will be open towards the end of June 2020. It is located in Clifton Square in the centre of Lytham. Please pop into the Hub to purchase tickets for the festival (subject to availability) and find out any information you require.

I have not received my tickets yet

If you have not received your digital tickets, please check your Ticketmaster online account or call Ticketmaster’s customer service team on 0333 321 9999.

The Lounge Customers will receive your tickets and information in the post closer to the time of the event. Please contact thelounge@lythamfestival.com

Having trouble booking online?

Please call Ticketmaster’s customer service on 0333 321 9999

I can’t come to the festival anymore; can I get a refund?

Tickets are non-refundable. Please refer to your point of purchase terms and conditions

Is the event outdoors?

Yes, please ensure you dress for the weather and don’t forget your sun cream!

Can I bring a chair?

Chairs are not allowed into the area on the Wednesday, Thursday, Friday, Saturday or Sunday concerts.

If it rains will the concert still go ahead?

Absolutely! Concerts are only ever cancelled due to the weather if the conditions become dangerous. However, you cannot bring an umbrella, so please dress appropriately.

What is your policy for children?

Under 16s must be accompanied by an adult aged 18 and over who has their own ticket. Children aged 2 and under can attend for free and don’t require a ticket. All other children must have a full price ticket to enter the festival.

Pram’s are not permitted into Lytham Festival.

Can I buy official merchandise?

Yes, if available, official merchandise will be available to purchase within the festival.

Can I bring a dog?

Animals are not permitted on site, with the exception of registered assistance dogs. Please complete the access form HERE if you are bringing a registered assistance dog.

Are there cash machines available?

No, all food concessions and bars accept card payments however please ensure you bring sufficient cash.

Can I bring food & drink?

Food and drink are not permitted however there are food and drink concessions within the event.

1 sealed bottle of water per person max 500ml is permitted

1 empty reusable bottle is permitted

There will be free water re-fill stations at the venue.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

TRAVEL

PUBLIC TRANSPORT INFO

More information will be available nearer the time including train and bus timetables. However, there will be more frequent buses which will run later during the festival with Blackpool Transport

FESTIVAL MAP

TRAVEL MAP

View our Travel Map, Please click here to view.

CAR PARKING

Lytham Festival has two options for parking in 2020; Premium Parking and Park & Stride.

Premium parking is located directly next to the festival on Lytham Green.
Park & Stride is located near McDonalds on Lytham Road.

We would suggest pre-booking car parking early to avoid disappointment. Parking can be pre-booked HERE

Please note that cars are not permitted to stay overnight.

5 DAY PARKING PASS

Plan ahead secure your access to the premium car park. The car park pass permits access to the premiem car park for all 5 concerts from 3pm.

Please note cars are not permitted to stay overnight.

ACCESSIBILITY

Lytham Festival has been working hard to ensure we offer an accessible and enjoyable experience for all of our customers. Please read the below information before purchasing your ticket(s)

Please do not purchase a ticket for your personal assistant as we will be unable to make a refund.

How to apply for accessible tickets?

We want Lytham Festival to be an event that is accessible for all. To ensure we have the correct level of facilities we ask customers to apply for access to the facilities that they require.

To apply you must purchase a festival ticket for whichever day you wish to attend or a 5-day festival pass. After you have purchased your ticket, we ask you to complete and submit the Lytham Festival online Access Requirements form. Click HERE

The application form asks for more information regarding your requirements at the event. Along with this, we ask for supporting documentation for validation of your request. This is to ensure we can accommodate your requirements.

Please ensure to read all of our information before applying, our access scheme will allow you to apply for the following facilities:

PA (Personal Assistant) ticket – at no extra charge
Wheelchair accessible viewing platforms
Accessible viewing seated area
Accessible car parking
Accessible toilet facilities

Please note Lytham Festival provides a BSL interpreter for all concerts.

The deadline for applying for all accessible tickets is 1^stJune 2020.

Personal Assistant (PA) Ticket Scheme

Lytham Festival for 2020 has updated the booking process for personal assistant tickets. As in previous years, if a customer is unable to attend the festival without the support from a Personal Assistant then we will provide a Personal Assistant ticket at no extra cost.

Customers wishing to apply for a PA ticket should buy their own festival ticket but not one for their personal assistant.

Customers will need to apply for a personal assistant ticket via our access requirements application form. Please ensure that you attach your documentation to the form.

If you are not offered a ticket for your personal assistant, the access team can advise on the procedure.

Please see our terms and conditions for a list of documentation we accept when approving personal assistant tickets.

To book your own festival ticket in the general sale please visit Ticketmaster

Terms and Conditions when applying for disabled access

It is mandatory to provide one of the following forms of supporting documentation with your completed form as evidence of your requirements and to grant a complimentary personal assistant ticket:

Any level of DLA
Any level of PIP
Medical professionals’ letter
Armed forces independent payment
War disablement pension
D/Deaf or blind registration
Nimbus Access Card
Blue badge – only accepted as adequate evidence for accessibility car parking.

Submit your documentation with your application form. All documentation is kept secure and destroyed securely after processing.

If you are unable to include your documentation, please state ‘addition notes’ that it has been forwarded either by email or post.

Accessibility Viewing Platform

The accessibility viewing platform is a raised platform located with prime view of the stage. There are accessible toilets and a changing unit located nearby.

Customers need to apply for access to the viewing platform.

There are a limited number of seats on the viewing platform and seating is provided on a first come first basis.

Personal Assistants are welcome to use the seating on the platform unless an access customer requires a seat.

The viewing platform has a very limited capacity and is strictly for access customers plus 1 PA only.

To book your place on the viewing platform you need to complete the Access Requirements form HERE

Accessible Viewing Area

The accessibility viewing area is an area situated directly in front of the viewing platform where chairs are provided.

This area is for customers who have medical requirements for a chair to make their experience comfortable.

Personal assistants are welcome to use the seating on the viewing area unless an access customer requires a seat.

The accessible viewing area has a limited capacity and is strictly for access customers plus 1 PA only.

The accessible viewing area is not on a raised platform.

To book your place on the viewing area you need to complete the Access Requirements form HERE

Can I go into the general admission area in a wheelchair?

Wheelchairs are permitted into the general admission area. However, please note that the terrain is uneven in parts.

Accessible Parking

The process for blue badge car parking has changed for Lytham Festival 2020. If you have a blue badge, then please apply for a space in the blue badge car park HERE

If approved, you will be sent an email with information on how to pay for your accessible car parking space.

Please do not purchase a car park ticket online through Ticketmaster.

Please note that on the day you will not be permitted entry into the blue badge car park without a ticket alongside your blue badge.

If you have any questions, please email access@lythamfestival.com

Accessible Toilets

Accessible toilets are situated at the accessibility viewing platform and main toilet blocks in the arena.

Changing Places Unit

A Mobiloo unit will be located near the accessible viewing platform. Mobiloo provides dignified, safe, hygienic, well maintained, spacious facilities that include a hoist, full size, height adjustable changing bench, accessible toilet, washing facilities and a trained attendant.

Ground Conditions

Lytham Festival takes place on Lytham Green. The site is a green field site therefore is relatively flat but does have uneven terrain in parts. The ground may be muddy or dusty dependant on the weather conditions.

Strobe lighting & special effects

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medication

You are permitted to bring required medication into Lytham Festival. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Chairs

Chairs are not allowed into the arena on the Wednesday, Thursday, Friday, Saturday or Sunday Concerts. If you have a medical requirement for a chair, please apply to be in the accessible viewing area HERE

Assistant Dogs

Assistant Dogs are permitted on site. If you require to bring a registered assistant dog, please complete the access form link HERE

British Sign Language

For Lytham Festival 2020 a BSL Interpreter will be provided. The BSL interpreter will be located at side of the main stage.

Temporary Impairments

Please note that Lytham Festival accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.

SAFETY & SECURITY

Free Drinking Water

There is free drinking water available at the re-fill drinking stations. Please look out for the signage within the arena.

1 sealed permitted bottled water per person max 500ml is permitted.

1 empty reusable bottle is permitted.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

Please help Lytham Festival to reduce plastic and bring a re-usable bottle.

Welfare Tent

There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.

Lost Property

If you have lost anything at Lytham Festival, please contact hello@lythamfestival.com and clearly describe the item you have lost.

If you are at Lytham Festival, please locate your nearest member of the stewarding team or staff.

Medication

You are permitted to bring required medication into Lytham Festival. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.

Bag Policy

Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the festival.

Prohibited Items

To see our prohibited items, list please click HERE

Crime Prevention

We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.

Can I bring an umbrella?

Umbrellas are not permitted as they obscure the view for others.

Can I bring a camera?

Any cameras that are deemed as “Professional” will not be permitted into the arena.

Permitted:
Non-Professional Recording Equipment (Point & Shoot Cameras, Flip Video Cameras, etc.)

Not Permitted:
Professional Recording (Photo, Video, Audio) Equipment (NO Detachable Zoom Lense, Tripods or Other Commercial Equipment) Selfie Sticks

CCTV

The event arena and surrounding areas are covered by CCTV.

RESIDENTS INFORMATION

The dates for Lytham Festival 2020 are Wednesday 1^st July – Sunday 5^th July.

The concert arena preparations will begin on Thursday 25^th June 2020 and continue throughout the week until the event dates until Thursday 9^th July 2020.

The footpath along the beach will remain open during the build of the event and will only be closed from 6am Tuesday 30^th June 2020 until 8am on Monday 6^th July 2020.

We hope you understand and appreciate that whilst the closure may interrupt your routine walks and cycle rides, that it is in the overall best interest of maintaining a safe environment for the general public. There is also a pathway between the green fence line and East Beach/Central Beach.

Road closure information will follow shortly.

For any noise concerns during the event please call 01772 585925

contact us

For ticketing issues please contact Ticketmaster Customer Services – 0333 321 9999

For any other enquiries, visit our Information page

If you still can’t find the answer to your enquiry then you can contact us below or on any social media platform

INFORMATION

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FAQS

TRAVEL

ACCESSIBILITY

SAFETY & SECURITY

RESIDENTS INFORMATION

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