Purchase Policy

Cuffe & Taylor – Purchase Policy


Our goal at Cuffe and Taylor; a trading name of Live Nation (Music) UK Limited, a company registered in England and Wales (company number 02409911), and having its registered office at 2nd Floor, Regent Arcade House, 19-24 Argyll Street, London, W1F 7TS (“we”, “us”, “our”) is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. This Purchase Policy is designed to ensure your satisfaction and understanding of the purchase process on our event websites


These terms and conditions of sale (“Agreement”) are applicable to any order placed with and accepted by Us (referred to herein as “Supplier”): 

1 . General

1.1       Cuffe & Taylor, upon acceptance of an Order placed by Buyer, will supply the products and services specified in the Order (the “items”) to Buyer, pursuant to the terms and conditions of this Agreement and its exhibits and Supplier’s acceptance of such order submitted by Buyer is expressly limited to the terms and conditions of this Agreement notwithstanding any contrary provision contained in Buyer’s purchase orders, invoices, acknowledgements or other documents. The details of the goods (e.g. quantity, price, and product specifications) shall be set forth in the relevant Order. 

1.2   For some events, tickets may be sold as part of a “Package” (where a ticket for an event is sold together with concessions, merchandise or other valuable benefits such as exclusive seating arrangements, accommodation, transport, dining or merchandise as an inclusive package at an inclusive price) or with an “Upsell” (where, in addition and separately to a ticket, a customer is given an opportunity to purchase car parking, merchandise, travel, etc).

1.3   In this Purchase Policy, we refer to any products and/or services offered for sale by us (such as tickets, VIP Platinum Tickets, Packages and Upsells) as “Items”. Any reference to a ticket includes (where relevant) a VIP Platinum Ticket.

1.4   To purchase Item(s) from us, you must be 18 or over and have a valid credit/debit card issued in your name.

  1.  Contract

2.1   Any purchase of an Item from us is subject to: (i) this Purchase Policy; and (ii) any special terms and conditions which may be displayed on our website.

2.2   Your contract for purchase of an Item starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the Item, save that, if you have purchased any product as an Upsell, your contract for the purchase of such product will end 14 days after the date of delivery of the product to you. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process

2.3   You agree not to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transaction which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all Items purchased as part of such transaction will be void.

2.4   We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.



  1.  Prices and fees

3.1   Purchases from us may be subject to a per Item service charge and a non-refundable per order delivery fee.

3.2   Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us.

  1.   Cancellations

4.1   If you have purchased a ticket or a Package, you are not entitled to cancel your purchase. You are also not entitled to cancel any “Excluded Upsell”, such as an Upsell which includes travel, accommodation, catering, transport or leisure services. Full list of Excluded Upsells is available in our cancellation information at the end of this page.

4.2  If you have purchased any product as an Upsell (other than an Excluded Upsell), you are entitled to cancel your transaction within fourteen (14) days of the date of delivery of the product. You are not entitled to cancel your associated ticket purchase in such circumstances. To cancel your Upsell purchase, please contact us.

4.3   4.3 If you have purchased any digital download as an Upsell, you may cancel your transaction within 14 days of the day of purchase (“Cancellation Period“), unless you have purchased such digital download during the 14 days immediately before the date of its release or at any time on or after the release date, in which case you will have agreed for the digital download to be provided to you before the expiry of the Cancellation Period and will have acknowledged that your right to cancel will be lost.

  1.  Delivery

5.1   We aim to dispatch tickets within 14 days of the event. We are not able to specify the exact dates of dispatch, as the arrangements for dispatch depend on when we are in possession of the ticket stock used for a particular event.

5.2   Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the event (or, if you are travelling, five days before you leave on your journey), please contact us. Please include your reference number and the name and postcode the booking is made under.

5.3   We post tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.

5.4   We reserve the right to make tickets available for collection by you at the venue box office. We will notify you by telephone or email of the arrangements for collection (using the details provided by you at the time of ordering) if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect tickets.

  1.  Tickets

6.1   Any ticket you purchase from us remains our property and is a personal revocable licence which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused (including the relevant per ticket service charge but excluding the per order handling fee). Line ups are subject to change and The Management cannot be held responsible for the non-appearance of artists through no fault of their own.

6.2   We do not issue replacement tickets for any lost, stolen, damaged or destroyed tickets. For example for non-seated events, allowing a possibility of both the original and replacement tickets being used, may compromise the licensed capacity of the venue. If replacement tickets are being issued, we may charge you a reasonable administration fee.

6.3   When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen. Please note that direct sunlight or heat can sometimes damage tickets.

6.4   It is your responsibility to check your tickets; mistakes cannot always be rectified.

6.5   You have a right only to a seat of a value corresponding to that stated on your ticket. We reserve the right to provide alternative seats (whether before or during the event) to those initially allocated to you or specified on the tickets.


6.6   When purchasing tickets from us, you are limited to a specified number of tickets for each event. This number is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice.

6.7   Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.

6.8   You may not resell or transfer your tickets if prohibited by law. Any resale or transfer (or attempted resale or transfer) is grounds for seizure or cancellation of that ticket without refund or other compensation.

6.9   You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package, unless formal written permission is given by us

6.10   A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by us, provided that even if such consent is obtained, use of our trade marks and other intellectual property is subject to our prior consent.

  1.   Event

7.1   It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation. We do not guarantee that you will be informed of such cancellation before the date of the event.

7.2   Please note that advertised start times of events are subject to change.

7.3   We reserve the right to alter or vary the programme due to events or circumstances beyond our reasonable control without being obliged to refund monies or exchange tickets.

  1. Refunds

8.1   Occasionally, events are cancelled, rescheduled or materially altered by the team or performer for a variety of reasons.

8.2   Cancellation: If an event is cancelled prior to commencement (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including the relevant per ticket service charge but excluding the per order handling fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.

If an event is cancelled post event commencement we reserve the right not to offer a refund.

8.3   Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you may be offered seats at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s) including the relevant per ticket service charge but excluding the per order handling fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.

  1.  Liability

9.1   Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. We shall not be liable to you for any loss of enjoyment or wasted expenditure.

9.2   Unless otherwise stated in this clause 9, our liability to you in connection with the event (including, but not limited to, for any cancellation, rescheduling or material change to the programme of the event) and the Item you have purchased shall be limited to the price paid by you for the Item, including any per item service charge but excluding any per order handling fee.

9.3   We will not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (a) in any circumstances where there is no breach of a legal duty of care owed by us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of this Purchase Policy and/or any terms and conditions or your negligence.

9.4   Nothing in this Purchase Policy seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.

  1. Admission and Attendance

10.1   The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.

10.2   Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

10.3   There will be no pass- outs or re-admissions of any kind.

10.4   The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron’s own food and drink may also be prohibited (please check on the website).

10.5   You and other ticket holders consent to filming and sound recording as members of the audience.

10.6   Prolonged exposure to noise may damage your hearing.

10.7   Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.



  1.   Queries and Complaints

11.1   If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you at the conclusion of placing the order.

11.2   Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.

11.3   If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to you and ourselves.

11.4   Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 28 days, you and we may attempt to settle it by mediation. To initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation. The mediation shall be conducted in accordance with the STAR Code of Practice and Dispute Resolution Procedure current at the date of the referral which sets out the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement.

11.5   As an online trader, pursuant to European Union legislation, Cuffe & Taylor also draws your attention to the European Commission’s Online Dispute Resolution platform Here, where you can access for further information about online dispute resolution. You can also email us at

STAR can be contacted at:

PO Box 708
St Leonard’s Place
Telephone: 01904 234737 (or +44 1904 234737 if calling from outside the UK)

  1.   Miscellaneous

12.1   We, our affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the “Act”). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.

12.2   All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Cuffe & Taylor are subject to the exclusive jurisdiction of the English Courts.

Sign up to our newsletter

The latest news, special offers and ticketing information direct to your inbox

Sign Up Today

Our Partners